Corda Technologies annual four-day Visual Evolution conference brought together executive dashboard and data visualisation users, developers, prospects and partners, along with industry leaders from around the globe, including Zavanti’s own Corda Developer, Jason Marshall.
Wayne Eckerson, author of “Performance Dashboards: Measuring, Monitoring, and Managing Your Business” was the keynote speaker for the event. Wayne is also the Director of Education and Research for The Data Warehousing Institute (TDWI). Other industry expert speakers included Ron Powell, Co-founder of The Business Intelligence Network, and Peter Traynor, Editor in Chief, Dashboard Insight.
Corda’s expert Dashboard Technologists delivered presentations on CenterView™, PopChart®, OptiMap™ and Highwire™, giving best practices for all levels of users and developers. In addition, participants attended sessions to learn how to create attractive dashboards, extend the dashboard interface, transform data from data funnels, and to explore best practices in choosing Key Performance Indicators (KPIs). They also participated in round table discussions, where they had the opportunity to learn from other users and developers, as well as case studies from leading industry executives.
The Data Visualisation Lounge was a new feature this year, here attendees could practice the tips and tricks learned at the conference, see how other customers are visualising business intelligence, or work on their own dashboard projects - with the help of expert Dashboard Technologists from Corda.
“Visual Evolution continues to be a terrific success as our signature annual event,” said John Purvis, CEO and president of Corda. “The world’s best minds in data visualisation, business performance management, and performance dashboards gather together to learn about and successively refine what it means to truly manage performance.”
Click here to access the session presentations from the event
27 October, 2008
21 October, 2008
New Operational KPIs and Performance Management Report
A recent report by Aberdeen and Corda Technologies, has found that adoption of Operational Performance Management capabilities has improved customer satisfaction rates of Best-in-Class companies by more than 4.5x that of industry average companies.
The report, “Operational KPIs and Performance Management”, has revealed that Best-in-Class (BIC) companies – those performing in the top 20% of all research survey respondents – have taken multiple approaches to improving their operational performance through the establishment and management of operational key performance indicators (KPIs).
The report found that the areas for operational performance upon which Best-in-Class companies are more likely to focus their efforts are:
Customer performance - Including metrics for customer satisfaction, customer issue resolution speed, customer issue resolution accuracy, and customer retention rate
Service performance - Including metrics for first call resolution rate, service renewal rate, rate of compliance to SLAs, delivery performance to customer, and product return rate
Sales operations - Including metrics for new pipeline accounts identified, meetings secured, conversion of inquiries to leads, average call closure time, and dials completed per hour, shift, and day
Financial operations - Including metrics for price to purchase order accuracy, purchase order fulfillment ratio, quantity earned (revenue can be recognised), forecast to plan ratio, and total closed contracts
Click here to access the full report
The report, “Operational KPIs and Performance Management”, has revealed that Best-in-Class (BIC) companies – those performing in the top 20% of all research survey respondents – have taken multiple approaches to improving their operational performance through the establishment and management of operational key performance indicators (KPIs).
The report found that the areas for operational performance upon which Best-in-Class companies are more likely to focus their efforts are:
Customer performance - Including metrics for customer satisfaction, customer issue resolution speed, customer issue resolution accuracy, and customer retention rate
Service performance - Including metrics for first call resolution rate, service renewal rate, rate of compliance to SLAs, delivery performance to customer, and product return rate
Sales operations - Including metrics for new pipeline accounts identified, meetings secured, conversion of inquiries to leads, average call closure time, and dials completed per hour, shift, and day
Financial operations - Including metrics for price to purchase order accuracy, purchase order fulfillment ratio, quantity earned (revenue can be recognised), forecast to plan ratio, and total closed contracts
Click here to access the full report
12 October, 2008
Loans a developing problem for construction industry
By Anthony Klan, The Australian (October 10th)
This recent article highlights the issues that developers and builders are facing as they attempt to borrow money during the current financial crisis.
Monarch Investment’s Chief Executive, Peter Icklow advised that, "The whole process of getting finance is now taking twice or three times as long as it was before the credit crisis".
He added that, borrowing problems were exacerbated for developers because the confluence of falling property prices and high taxes meant many projects were now unviable, forcing many developers out of the market, and intensifying the housing shortage.
Chief Executive of the Master Builders Association, Wilhelm Harnisch, said many builder members were also being turned away by lenders.
"Even some of our biggest building members, despite having been major clients of the major banks for many years, are now being told there is just not enough money to go around," Harnisch explained.
To read the full article click here
This recent article highlights the issues that developers and builders are facing as they attempt to borrow money during the current financial crisis.
Monarch Investment’s Chief Executive, Peter Icklow advised that, "The whole process of getting finance is now taking twice or three times as long as it was before the credit crisis".
He added that, borrowing problems were exacerbated for developers because the confluence of falling property prices and high taxes meant many projects were now unviable, forcing many developers out of the market, and intensifying the housing shortage.
Chief Executive of the Master Builders Association, Wilhelm Harnisch, said many builder members were also being turned away by lenders.
"Even some of our biggest building members, despite having been major clients of the major banks for many years, are now being told there is just not enough money to go around," Harnisch explained.
To read the full article click here
09 October, 2008
Are you getting immediate value from your ERP system?
ERP systems are designed to integrate business information and processes within an organisation, facilitating real-time planning and management. However, despite their power, the software doesn’t always deliver.
Linda L. Briggs in association with TDWI (The Data Warehousing Institute™) talks with Jim Heatherington, managing director of Cutwater, a provider of decision support software for mid-market distributors and manufacturers, about why so many businesses have trouble getting real value from their ERP systems, and offers some possible solutions.
Read the full article online here
Linda L. Briggs in association with TDWI (The Data Warehousing Institute™) talks with Jim Heatherington, managing director of Cutwater, a provider of decision support software for mid-market distributors and manufacturers, about why so many businesses have trouble getting real value from their ERP systems, and offers some possible solutions.
Read the full article online here
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